01 Do you do a lot of downsizing moves?
More than anything else. Herne Bay has a great deal of bungalow and retirement stock and a steady flow of people moving into it and, later, out of it into something smaller again. The useful part of that job is not the carrying — it is telling you at survey what will not fit in the new place.
02 What is parking like on the seafront?
Restricted, and busier than people remember in summer. The streets behind the front are narrow Victorian terraces with permit parking, and the promenade side has loading limits. We check the bays for your address and start early where that is the sensible answer.
03 Can you get to a clifftop property at Beltinge?
Yes, and we look at the approach first. Some of the clifftop roads are narrow with limited turning, a few of the properties sit down private drives, and wind is a genuine factor on that stretch in a way it is not half a mile inland.
04 Do you cover Whitstable and Canterbury?
We work the edges, but those towns have their own specialists on our network and they know those streets better than we would. For anything properly in Whitstable or Canterbury we will point you at them rather than cover a town in passing.
05 Can you store things between places?
Yes — wrapped, listed on an inventory and racked indoors, collected as part of the same move. It comes up constantly on downsizing moves, where the gap is less about the chain and more about deciding what comes.
06 How do you work out a price?
How much there is, the access at both ends, how much packing you want done, and distance. On a bungalow move the access is usually easy and the volume is usually larger than people think — lofts and garages in this town are full.
07 Does a survey cost anything?
No, and there is no obligation attached. For most CT6 addresses a video call works well; for clifftop or private-drive properties we would rather come and look at the approach.
08 What do people forget to mention?
The loft, the garage, the shed and the beach hut. The last one is not a joke — we empty several a year and they hold more than they look like they do.
09 Do you move Victorian seaside terraces?
Constantly. Narrow hallways, a stair that turns at the top, a front door straight onto the pavement and no off-street parking. Slower than a bungalow at the same volume, and priced accordingly rather than optimistically.
10 Is salt air a factor?
On fixings and ironwork, yes. Gate hinges, railings and outbuilding doors on the seafront side are frequently not what they were, and we would rather find that at survey than by leaning on something.
11 Do you do flats above the town centre?
Yes. Shared front doors, stairs above shops, and loading restrictions on the street below. Early starts help, and we check whether a bay can be suspended.
12 Are my things insured?
Goods in transit and storage cover are in place, with the usual conditions around owner-packed cartons and items of unusual value. Declare anything genuinely valuable at survey and we will confirm in writing what applies.
13 Do you move pianos?
Uprights routinely, with the correct board and straps. Grands we assess first. Out of a first-floor seafront flat with a turned stair we would rather bring in a piano specialist.
14 Do you pack, or is that on me?
Either, or a split. The usual arrangement is that you do the books, the clothes and the garage and we do the kitchen, the glass, the pictures and anything fragile.
15 What if my completion slips?
The load stays on the vehicle or goes into store overnight rather than onto a driveway. We tell you plainly what that means for the booking rather than sending a surprise invoice.
16 Is the Thanet Way useful?
Very. The A299 runs along the top of the town and links to the M2, which makes a long move from Herne Bay quicker to start than from most of east Kent. It is also the reason we ask what time you need to be away in summer.
17 Do you do office and business moves?
Small commercial — shops, practices, studios and units on the business parks. Usually out of hours so trading stops for the least possible time.
18 How far ahead should I book?
As soon as you have a date, even provisional. Summer and month-ends go first here, and the seaside towns get busier in the season than inland ones do.
19 Who handles the customs paperwork on a European move?
We do, built from the survey inventory. Since the UK left the EU a household move needs a proper packing list and the destination country's transfer-of-residence process, and each of the four differs.
Still not answered?
Put it in the notes on the quote form.
Services covers what we do,
coverage covers where, and
European removals covers moves that leave the country.